Welcome to dree’s help center! We're here to answer your questions. Can't find what you're looking for? Send our support team a note at [email protected]!

Most Common Questions:

Getting Started

• How does it work?
• How many loads fit in a dree bag?
• Pickup and Delivery
• Special Care Instructions

Laundry Care

• Who is processing my laundry?
• Do my clothes get mixed with other orders?
• How do you handle undergarments or sensitive items?
• Detergents
• Do I need to separate lights from dark?
• Do you launder delicates?
• What happens if any of my items are damaged or missing?

You Signed Up, What’s Next?

• How do I prepare for my first pick up?

Monthly Plans and Credits

• How much does it cost?
• Do bag credits roll over to the next month if not used?
• What’s included in my plan?
• What if my dree bag is damaged?

Additional Services

• What more can dree do?
• Exclusions
• Gift Cards
• How can I become a dree Affiliate?