Welcome to dree’s help center! We're here to answer your questions. Can't find what you're looking for? Send our support team a note at [email protected]!
Most Common Questions:
Getting Started
- How does it work?
- How many loads fit in a dree bag?
- Pickup and Delivery
- Special Care Instructions
Laundry Care
- Who is processing my laundry?
- Do my clothes get mixed with other orders?
- How do you handle undergarments or sensitive items?
- Detergents
- Do I need to separate lights from dark?
- Do you launder delicates?
- What happens if any of my items are damaged or missing?
You Signed Up, What’s Next?
- How do I prepare for my first pick up?
Monthly Plans and Credits
- How much does it cost?
- Do bag credits roll over to the next month if not used?
- What’s included in my plan?
- What if my dree bag is damaged?
Additional Services
- What more can dree do?
- Exclusions
- Gift Cards
- How can I become a dree Affiliate?