Welcome to dree’s help center! We're here to answer your questions. Can't find what you're looking for? Send our support team a note at [email protected]!

Most Common Questions:

Getting Started

How does it work?

How many loads fit in a dree bag?

Pickup and Delivery

Laundry Care

Who is processing my laundry?

Do my clothes get mixed with other orders?

How do you handle undergarments or sensitive items?


Do I need to separate lights from dark?

Do you launder delicates?

What happens if any of my items are damaged or missing?

You Signed Up, What’s Next?

How do I prepare for my first pick up?

Monthly Plans and Credits

How much does it cost?

Do bag credits roll over to the next month if not used?

What’s included in my plan?

How to Pause or Cancel

Additional Services

What more can dree do?


Gift Cards

How can I become a dree Affiliate?